Exchange and Refund Policy

KOAY-silver will accept exchanges within 30 days of receiving your order.

To be eligible for a exchange:

- The product must be intact, unused, and in its original condition, with all attachments such as a box, certificate, etc.

- The new product must be of the same value as the product to be replaced or more.

-The product is not specially designed for the customer or has any modification or change in size at the customer’s request. -Attached the order number to the e-mail, the photo and number of the required new product.

After we receive the exchange request, the shipping company will contact you to receive the product from you and deliver it to KOAY-Silver. When we receive the product, it will be examined to match the conditions for exchange, and after approval, the new product will be sent to you after paying the shipping fees.

Warranty

We examine the products to ensure their quality and that they are free from manufacturing defects according to international quality standards. Thus, we guarantee all products according to their described specifications, and we provide an additional warranty on changing the color of the metal one year from the date of purchase. The warranty does not include falling stones or breakage due to use.

Return

If you receive the product in a damaged condition or not similar to what was chosen from our website, then you can contact us within 3 days from the date of receipt to return the product to us in the same condition in which you received it and with the same original packaging. As soon as we receive the product, we will examine it, and if it is found that there is a defect or damage to it, we will immediately start the procedures for returning your money to you, whether that you paid for the product or paid for shipping.

Our working hours are 10 AM - 5 PM . All inquiries will be attended to within one working day